Refund policy

Cancellation Policy

You may cancel your order and obtain a refund before it has been dispatched. Once shipped, please wait for delivery and then initiate the return process.

Returns & Exchanges

We accept returns and exchanges for products in new condition within 30 days of delivery. For orders placed between November 15, 2026 and January 15, 2027, the return window is extended to 60 days.

1. Contact our Customer Service team at Support@Ravli.shop or call +1 (407) 710‑0744 to initiate a return or exchange.
2. Once authorized, pack the item(s) securely in their original packaging.
3. Use the return label provided in your package. Returns are free of charge.
4. We process returns within 5 business days after receiving your package.

Return Conditions

Items must be unused, in their original packaging, and accompanied by proof of purchase. Please do not send your purchase back to the manufacturer.

Return Charges

Returns are free. No restocking fees apply.

Refunds

Approved refunds are issued to your original payment method within 5 business days of receiving your return.

Delayed or Missing Refunds

If you do not see your refund, first check your bank account. Then contact your credit card company, as processing times may vary. If issues persist, contact your bank. For further assistance, email Support@Ravli.shop or call +1 (407) 710‑0744.

Sale Items

Refunds and returns are available for both regular-priced and sale items, provided they meet the return conditions above.

Exchanges

We accept exchanges for defective or damaged items. To initiate an exchange, contact us at Support@Ravli.shop. Delivery times for exchanged items may vary depending on location.

Return Address

All returns must be authorized. The return shipping address will be provided once your request is approved. Unauthorized returns will not be processed.

Email: Support@Ravli.shop
Phone: +1 (407) 710‑0744