Refund policy

Cancellation Policy

You may cancel your order and obtain a refund before it has been dispatched. After it has been shipped, please await its arrival and then initiate the return procedure.

Returns & Exchanges

Your satisfaction is our priority. Most products in pristine condition can be returned within 30 business days from the date of delivery.

1. Contact our Customer Service team to initiate a return and share relevant details about the item(s) and your reason for returning.
2. Once you receive return instructions from us, ensure the item(s) are packed in their original packaging.
3. Return the item(s) as instructed. We will provide you with the return address and shipping details after your return is confirmed. (Note: Returns that are not authorized will not be accepted).
4. Typically, we process returns within 5 business days after receiving your package.

Return Conditions

You have 30 business days from the delivery date to evaluate whether an item meets your needs. Please reach out during this period if you wish to return or exchange an item.

Items must be unused and in their original packaging to qualify for a return, and you must include a receipt or proof of purchase.

Please refrain from sending your purchase back to the manufacturer.

Return Charges

If the return is due to an error on our part (such as incorrect or faulty items), we will provide a full refund.

If you wish to return an item for personal reasons (for example, dissatisfaction with the product or selecting the wrong size), a full refund will still apply.

No restocking fees will be charged for returns.

Refunds (if applicable)

Upon receiving and reviewing your return, we will notify you regarding the approval or rejection of your refund via email.

If your refund is approved, it will be processed within 10 business days back to your original payment method.

Delayed or Missing Refunds (if applicable)

If you do not see your refund, begin by checking your bank account. Then, reach out to your credit card company, as processing times may vary.

If problems persist, contact your bank. For further assistance, email us at Support@Ravli.shop or call 4077100744.

Sale Items (if applicable)

Refunds are only available for regular-priced items; items purchased on sale are not eligible for refunds.

Exchanges (if applicable)

We only offer exchanges for items that are defective or damaged. To begin an exchange for the same item, please email us at Support@Ravli.shop.

Shipping times for exchanged items may vary based on location.

Return Address

To start a return, please reach out to us at Support@Ravli.shop. We will provide the return shipping address once your request is accepted; unauthorized returns will not be processed.

We are eager to assist you. Feel free to contact us at:

Email: Support@Ravli.shop