FAQs

For a secure and seamless payment process, we use Shopify Payments by Shopify. Your transactions are safeguarded, providing you with confidence.

To apply a promo code, simply input it in the "Discount Code" field at checkout. Make sure it is entered correctly prior to completing your order, as retroactive application may not be feasible.

Absolutely! Once your order has shipped, you'll receive automatic tracking information via email. This allows you to follow your order's journey until it arrives at your front door. Track Your Order

If you have questions about your order, our dedicated customer service team is here to help. You can contact us at Support@Ravli.shop or call 4077100744. To expedite support, kindly provide your email and order number.

To modify or cancel your order, please contact Customer Service at Support@Ravli.shop or call 4077100744. We will do our best to accommodate your request. Keep in mind that cancellations may not be possible once an item has shipped. For further details, refer to our Refund and Return Policy.

If you are facing delays or issues with your order, please first check with the carrier to confirm the delivery address. Additionally, providing your phone number can help in filing a claim with the carrier to track down your package, typically within a week.

After your return is accepted, monitor the return tracking number. Once the item is received at our facility, we will initiate your refund promptly within 2-3 business days.

For products that require assembly, the instructions are included within the packaging. If you need further assistance, please reach out to our customer service at Support@Ravli.shop, and we can provide online instructions tailored to your product.